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Who We Are
More than just home care
OUR TESTIMONY
Green Oaks Home Care was created out of love, compassion, and a deep respect for the elderly in our communities. Our journey began when we saw firsthand how many seniors were struggling to remain independent, comfortable, and safe in their own homes. Too often, families were forced to make difficult choices — not because they didn’t care, but because they didn’t have the right kind of support. We wanted to change that.
At Green Oaks, we believe that caring for others is more than a job — it’s a calling. We started this agency with a simple mission: to make sure every senior is treated with dignity, patience, and kindness. We wanted to build a service that feels like family — where clients aren’t just numbers on a chart, but real people with stories, wisdom, and lives worth honoring.
Our founders were raised to respect elders, to listen to their stories, and to give back to those who paved the way for us. Over the years, we watched too many seniors feel isolated, forgotten, or neglected. That’s what pushed us to act — to create something meaningful that would bring comfort, companionship, and consistency to those who need it most.
At Green Oaks, we proudly provide support to individuals ages 18 and older, offering compassionate, non-medical home care for adults at every stage of life who need extra help to remain safe and independent at home. Whether it’s a young adult recovering from an injury or an elderly loved one needing daily assistance, our caregivers are here to bring comfort, respect, and peace of mind.
Green Oaks stands for compassion, reliability, and trust. We handpick caregivers who share those same values — people with warm hearts, strong work ethics, and a genuine love for what they do. Our goal is to make every client feel cared for, every family feel supported, and every day a little brighter for the people we serve.
We believe that when you care from the heart, it shows. That’s why Green Oaks isn’t just a business — it’s a promise. A promise to care for your loved ones the same way we’d care for our own. A promise to be there when you can’t. And a promise to keep compassion at the center of everything we do.
Because to us, this isn’t just home care — it’s heart care.
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Our Services
Our Services
At Green Oaks, we provide compassionate, non-medical home care services designed to help seniors and individuals remain safe, comfortable, and independent in their own homes. Our caregivers deliver support with daily living tasks while offering companionship, dignity, and peace of mind for families.
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🛁 Personal Care Assistance
Our trained caregivers help with daily routines to ensure safety and comfort, including:
• Bathing and showering assistance
• Dressing and grooming
• Toileting and incontinence care
• Mobility support (walking, transfers, positioning)
• Gentle medication reminders (non-medical)
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🤝 Companionship & Supervision
We believe emotional well-being is just as important as physical care. Our caregivers provide:
• Conversation and meaningful activities
• Accompaniment to community events or appointments
• Supervision and safety monitoring, including for clients with memory concerns
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🍲 Meal Preparation & Nutrition Support
Healthy meals make a difference. We assist with:
• Meal planning and preparation
• Special diet support (as directed by family)
• Assistance with feeding when needed
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🧹 Light Housekeeping
We keep the home safe and comfortable with:
• Laundry and fresh linens
• Vacuuming, dusting, dishes
• Bed making and room tidying
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🚗 Transportation & Errands
Our caregivers make daily living easier by providing:
• Transportation to doctor’s visits, shopping, or social outings
• Prescription and grocery pickups
• General errands as needed
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⏳ Respite Care for Families
Family caregivers deserve time to rest and recharge. We offer:
• Short-term relief during the day or evening
• Overnight or weekend support
• Flexible scheduling to fit family needs
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⚖️ A Note About Our Services
Green Oaks is a non-medical home care agency. Our caregivers provide supportive services only. We do not provide nursing or medical treatments. If skilled medical care is needed, we can work alongside home health providers to ensure full support for your loved one.
Compassionate Care at Home
POLICY
Consumer Information and Client Rights
At Green Oaks Home Health Care LLC, we are committed to treating every client with respect, fairness, and dignity. We believe in open communication, transparency, and the full protection of your privacy and personal rights.
Your Rights as a Consumer
1. Receive care in a safe, respectful, and professional environment. 2. Be treated with dignity, courtesy, and privacy at all times. 3. Participate in planning your care and to refuse or request changes to your services. 4. Receive a clear explanation of services, schedules, and costs before care begins. 5. Be informed of the names and qualifications of caregivers providing services. 6. Request replacement of a caregiver if you are dissatisfied with performance or compatibility. 7. Receive care without discrimination based on age, race, color, religion, sex, national origin, disability, or source of payment. 8. Have your personal information kept confidential in accordance with state and federal privacy laws. 9. Be informed of how to file a complaint or grievance without fear of reprisal. 10. Expect courteous and timely communication from our staff.
Your Responsibilities
To help us provide the best possible care, clients or their representatives are asked to • Provide accurate health and service information. • Notify Green Oaks of any changes in condition, address, or emergency contacts. • Treat caregivers with courtesy and respect. • Provide a safe environment for care delivery. • Notify Green Oaks in advance if services need to be canceled or rescheduled.
Privacy, HIPAA, and Non-Discrimination Policies
Privacy Commitment
Green Oaks Home Health Care LLC is committed to protecting the privacy of all client and employee information. We follow strict confidentiality practices and ensure that all records, communications, and identifying details are securely maintained. Client information is used only for purposes related to care delivery and is never shared without written consent except as required by law.
HIPAA Compliance
Green Oaks fully complies with the Health Insurance Portability and Accountability Act (HIPAA). We safeguard all health and personal data through secure systems, staff training, and restricted access. All caregivers and administrative personnel are trained in HIPAA standards and understand their responsibility to protect the confidentiality of every client’s information.
Non-Discrimination Policy
Green Oaks Home Health Care complies with all applicable federal and state civil rights law and is committed to providing services and employment in a fair and inclusive environment. The agency prohibits discrimination based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, age, disability, marital status, veteran status, socioeconomic background, or any other protected status.
Green Oaks is an Equal Employment Opportunity employer and ensures equal access to care and employment opportunities. Reasonable accommodations are provided for individuals with disabilities, and language services are available for those with limited English proficiency.
Harassment and retaliation are strictly prohibited. Complaints can be filed with Green Oaks Home Health Care or the appropriate state agencies. This policy is shared with clients and staff and is included in official documents and postings.
For discrimination complaints, you may contact:
Pennsylvania Human Relations Commission
110 North 8th Street, Suite 501
Philadelphia, PA 19107
Phone: (717) 787-4410
Pennsylvania Department of Health
Room 526, Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120
Phone: (717) 787-1816
TTY: (717) 783-6514
Office of Equal Opportunity
Pennsylvania Department of Health
Room 225, Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120
Phone: (717) 787-1127
TTY: (800) 654-5984
PA Department of Health – Home Care Complaint Hot Line: 1-866-826-3644
Allegheny County AAA – Ombudsman Program: (412) 350-5791
